The Transforming Power of the ITIL Framework for the Project Manager

ITIL provides IT organizations a framework to better understand their customers, determine how to provision and deliver better aligned and more effective IT services, and improve efficiencies to better optimize business outcomes. Aligned with Project Management best practices, the ITIL Service Lifecycle is simple in concept but profound in its ability to transform how IT organizations operate. In this program, we will examine the ITIL Framework, its alignment with Project Management, governance, quality management, and maturity models, and how taken together they can provide transforming benefits. ITIL is not a panacea, but it provides a wealth of good ideas that will make a difference for you and your customers.

The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC). To visit the official ITIL website, click here.

Patrick Van Schlag, President, Deep Creek Center

Patrick von Schlag is President of Deep Creek Center, a Service Management consultancy and learning provider based in Maryland.  He holds the ITIL Service Manager and V3 Expert certifications, as well as all 9 ITIL management and practitioner certifications, and has more than 20 years of executive experience in IT Service Management. To contact Patrick, click here.